Actions to be kept in mind for a HR

1. 

   Human Resource(HR)are the persons who are responsible for selecting any suitable person in a company or business and in any sector. It is very important for them to take necessary action on the people attending the interview. They should be able to filter the employees among all the people who are going to attend the interview.
2. For that purpose, it is planned in such a way to have many rounds to select each person. Depending on the company different rounds are planned. Rounds include Aptitude exam,English vocabulary/ Business communication, Technical round and HR round.
3. Aptitude and English Rounds are some basic rounds for freshers to test their knowledge and problem-solving skills. Some may focus on tough questions and some on time limit. If eligible for next round then Technical round which includes questions about subjects of the branch they studied. Extra rounds like Group Discussions on general topics and Just a minute, Debates etc to see person’s ability to think on various topics. 
4. After filtering out from so many rounds, HR comes to conclusion whom to select. 
5. Also, they have to keep an eye on the following activities
   1. how many employees are moving out and how many are coming in.
   2. How many vacant seats are available in each project.
   3. Of which band seats are available
   4. How much they need to invest in new employees etc
   These are all some of the activities they should continuously work on. This is called HR predictive analytics.
   Also, some kind of Chat Assessment is also available for them to discuss on all the topics where employees have doubt. About the portal,they have to log in and claim their hours. Also, to discuss all the problems they are facing.
6. For more information, visit below pages:
7. HR predictive analytics- Click here.
8. Chat Assessment- Click here.
9. Reference taken from here.

1. 
   
2. 
   

Simple tricks to overcome an assessment test

In today’s modern world the use of various pre-employment assessment and screening tests have increased to a great extent. These tests generally take place during the interviewing process after the initial telephonic rounds and before the face to face personal interview rounds. The norm is that these tests are used only when the number of candidates has narrowed down to only a few candidates.

Various experts in the field of recruitment suggest that these managerial assessment tools enable a manager to avoid being influenced by the charisma or persuasion of the potential employee.

These assessment tests might consider some of the specific traits of a human being such as behavior, attitude, skill and motivation or may be generic covering the entire spectrum of all the competencies. Amongst the number of assessment tests and tools used by managers, some of the most popular ones are -

Test 1- Myers Briggs is one of the main tool to perform behavioral assessments which measure all the different behavioral tendencies one might exhibit. These tendencies which one might exhibit are later tallied with all the various general traits which are required to be successful at any task.

Test 2 — There are a group of tests which measure the emotions and behaviors which might be exhibited during the performance of a job like stress levels, energy, change facilitator, assertiveness, leadership, reliability and dependence among many others. These are known as the Simmons Personal Assessment test.

Test 3 — A type of behavioral assessment to measure the personality of an applicant so that the employer can predict the potential for any person to achieve success while performing any kind of job function is the Predictive Index test.

For more information about Managerial assessments, Pre employment assessments, chat Assessment, banking Assessment, BPO Assessment Service, Personality Assessment, visit the PMaps.

Reference taken from here.

Recommended for you- What are the benefits of HR Analytics?

Customer Service Assessment – A tool to improve the business effectiveness

If any company chooses to encourage its Customer Service Assessment then as a result of this initiative the organization becomes more open to various new ideas, processes as well as practices. These new initiatives improve the efficiency, effectiveness as well as the performance of its cycle of customer service. The result of the bench marking can lead to many of the much required answers to some of the key questions such as:

• How is our performance in comparison to all our main rivals, competitors as well as certain other related companies or even departments and governments?
• Which might be the best practices of customer service and how efficient is a company to perform them?
• Which are the opportunities that an organization should focus on to improve its customer service?

Some of the benefits of the BPO Assessment Service as well as customer service assessment programs are-

Increases the Motivation & Engagement of employees: If they are provided with proper training on customer service enables employees to properly understand the importance of their role in any organization. Any company which invests in the training of its employees shows that it really cares about their growth and development.

The quality of Customer Service is improved: The employees are able to improve and also acquire many more special skills due to the assessments of the customer service. This leads to increase in the quality of customer service.

Customer service is improved: Through assessing the quality of the customer service one can easily increase the amount of customer loyalty, satisfaction as well as retention which is essential to the growth of any company.

For more information about Customer Service Assessment, Managerial assessments, Pre employment assessments, chat Assessment, banking Assessment, BPO Assessment Service, Personality Assessment, visit the PMaps.

Reference taken from here.

Recommended for you-

Banking Assessments in Hiring Candidates

What are the benefits of HR Analytics?

The descriptive analysis like the tables, reports along with the ratios, metrics etc do not suffice the main objective of recruiting the best and suitable candidate for a job anymore. The HR predictive analytics are opening venues and paths to analyse the suitability of a candidate by looking forward to specific key factors which are mainly related to voluntary termination along with the actual absences of the other sources of risk. Most of the companies unfortunately, lack a particular consistent as well as a holistic nature of work force and thus the required HR analytics perform the workforce optimization.

The Five Benefits are: -

1.       You can easily recognize and validate the strengths and vulnerabilities of the workforce. This in turn will help you to predict vacancies and leadership needs.

2.       You are able to track gradually the critical skills and analyse it with the given circumstances and also can predict the skill sets that are going to be lost when the prediction of the turnover is done.

3.       You are also able to measure every turnover, and are able to comprehend its causes. You can also be able to design the programs to control it in order to reduce the vacancy costs which are profitable both financially and productively. Chat Assessments will again help you to avoid the devastating effects posed on business performance.

4.       You can generalize by assessing the risk which is based upon an organization-wide level thereby integrating the workforce and all the relevant businesses along withthe third-party data for comprehensive kind of risk analysis.

5.       You will be able to build the weighted amount of risk factors which will be posed into strategic human capital management plans and thereby reduce the risk by understanding the workforce supply and demand patterns.

for more information about Chat Assessments, HR predictive analytics, banking assessment, BPO Assessment Service, visit the PMaps.

Recommended for you- Banks Pre-Employment Testing or Banking Assessment

BPO Service Assessment Concentrating on Customer Service Assessment

1. Business Process Out sourcing companies or the BPOs are now the most fast growing industries of this generation. It mainly deals with the service industry. It practically mainly focuses on providing customer service. Customer Service orientation may be defined as a particular behaviour that mainly focuses on the interests of a particular customer or a consumer. Customer service assessment basically deals with the activities which an executive has to handle in order to understand the customer's needs thereby providing him the best and the fair solution.
   Customer service assessment is defined as an evaluation where an executive tries to rate and estimate the needs of the customer and their satisfaction and thereby aims to provide a delight to the customers. It's by itself the most unique and the best assessment of a particular consumer's inclination towards a particular product.
2. 
   
3. The Features of the Customer Service Assessment: -
   · It is based on question which includes very rich content including images, audios, videos as well as situations.
   · There is no requirement of the manual invigilation.
   · It is very much difficult to fake.
   · Several question banks are available which are filled up with similar kinds of work stations.
   · It has both inter- as well as intra- company benchmark.
   · The BPO AssessmentService is accurate as well as detailed reporting.
   · There is a reduction in the selection error.
   
   Role of CSA in BPO industry: -
   · The CSA executive in BPO listens to the queries and problems of the customers and provides them with a satisfying solution relation to the service.
   · The executive tries to understand inclination of a customer to a particular service there by to serve them better in future.
   The executive tries to pacify the customer if the customer is not happy for a particular service thereby providing them with the solution and the best alternatives.
4. To read more about HR predictive analytics, Chat assessment, Customer Service Assessment, Banking Assessment, BPO Assessment Service, visit the PMaps.
5. Reference taken from here.
6. Recommended for you- 

   Make Way to Best Business Policies This Summer

1.