Saturday 11 February 2017

Simple tricks to overcome an assessment test

In today’s modern world the use of various pre-employment assessment and screening tests have increased to a great extent. These tests generally take place during the interviewing process after the initial telephonic rounds and before the face to face personal interview rounds. The norm is that these tests are used only when the number of candidates has narrowed down to only a few candidates.
Various experts in the field of recruitment suggest that these managerial assessment tools enable a manager to avoid being influenced by the charisma or persuasion of the potential employee.
These assessment tests might consider some of the specific traits of a human being such as behavior, attitude, skill and motivation or may be generic covering the entire spectrum of all the competencies. Amongst the number of assessment tests and tools used by managers, some of the most popular ones are -
Test 1- Myers Briggs is one of the main tool to perform behavioral assessments which measure all the different behavioral tendencies one might exhibit. These tendencies which one might exhibit are later tallied with all the various general traits which are required to be successful at any task.
Test 2 — There are a group of tests which measure the emotions and behaviors which might be exhibited during the performance of a job like stress levels, energy, change facilitator, assertiveness, leadership, reliability and dependence among many others. These are known as the Simmons Personal Assessment test.
Test 3 — A type of behavioral assessment to measure the personality of an applicant so that the employer can predict the potential for any person to achieve success while performing any kind of job function is the Predictive Index test.
For more information about Managerial assessments, Pre employment assessments, chat Assessment, banking Assessment, BPO Assessment Service, Personality Assessment, visit the PMaps.
Reference taken from here.

Tuesday 7 February 2017

Customer Service Assessment – A tool to improve the business effectiveness

If any company chooses to encourage its Customer Service Assessment then as a result of this initiative the organization becomes more open to various new ideas, processes as well as practices. These new initiatives improve the efficiency, effectiveness as well as the performance of its cycle of customer service. The result of the bench marking can lead to many of the much required answers to some of the key questions such as:
  • How is our performance in comparison to all our main rivals, competitors as well as certain other related companies or even departments and governments?
  • Which might be the best practices of customer service and how efficient is a company to perform them?
  • Which are the opportunities that an organization should focus on to improve its customer service?
Some of the benefits of the BPO Assessment Service as well as customer service assessment programs are-
Increases the Motivation & Engagement of employees: If they are provided with proper training on customer service enables employees to properly understand the importance of their role in any organization. Any company which invests in the training of its employees shows that it really cares about their growth and development.
The quality of Customer Service is improved: The employees are able to improve and also acquire many more special skills due to the assessments of the customer service. This leads to increase in the quality of customer service.
Customer service is improved: Through assessing the quality of the customer service one can easily increase the amount of customer loyalty, satisfaction as well as retention which is essential to the growth of any company.
For more information about Customer Service Assessment, Managerial assessments, Pre employment assessments, chat Assessment, banking Assessment, BPO Assessment Service, Personality Assessment, visit the PMaps.
Reference taken from here.
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